Returns & refunds
Last updated
We hope you love your order. If you change your mind about an online purchase, you have 14 days from receiving your order to tell us that you wish to cancel. You then have a further 14 days to return the goods. You do not need to give a reason for cancelling.
Unless the item is faulty or incorrect, you are responsible for the cost of returning it to us. Please contact us before returning an item so we can provide the return details.
Refunds
Once the returned goods have been received, or you provide evidence that they have been sent back, we will issue any refund due within 14 days. Where applicable, this includes the cost of our standard delivery option. If you chose a more expensive delivery option, the additional delivery cost is not refundable.
You may handle the goods as you would reasonably be able to in a shop. We may make a deduction from the refund if the value of the goods has been reduced by handling beyond what is necessary to inspect them.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible so we can put things right. Your statutory rights are not affected.